and Order Information
ORDER OUR STONES TO AVOID THE HEADACHE OF SORTING YOUR OWN!
If sending in your own stones for setting, CLICK HERE to complete a STONE SUBMISSION FORM.
When sending your own stones, please follow the guidelines below:
- Send calibrated and usable stones with a tolerance of .10mm difference between the stones. EXAMPLE: 2.1 mm - 2.2 mm stones are acceptable for machine setting. 2.1 mm - 2.3 mm stones are outside the tolerance and cannot be machine set. Stones out of tolerance will be returned or handset which will incur additional charges.
- Please make sure the stones are NOT chipped or broken.
- When sending fancy shapes, please make sure the stones are separated into parcels according to the quantity required for each individual band, i.e. - when sending 33 stones to be set in three 11 stone bands, please separate into three parcels which include 11 stones each. Stones that will not be separated require repeated calibration and will incur additional charges.
- When sending laser grooved stones, please note they are more prone to chipping, so expect a higher breakage rate and/or additional charges for hand setting.
- Stones sent in mounting to be removed will incur removal charges and re-calibration charges.
- By sending stones to Hoover & Strong for setting, you agree to the BREAKAGE AND LOSS POLICY, which can be reviewed HERE.
- Orders will be entered the moment we receive the stones and the metal markets are held for the following day.
- With the physical stones, we can custom make the ring blank to fit the need of the stone’s measurements. If you require a custom unset band, we will make it, BUT please know that without the stones, there is more room for error and the band will be NON-RETURNABLE.
- Catalog items can be sold unset, unless further manufacturing is required after setting. Please call your sales rep for more information.
- To order machine set products, call 1-800-759-9997 or download our printable MACHINE SET PRODUCTS ORDER FORM.
NOTE: Our standard channel, prong and bar set bands shown here are delivered on average in 10-12 days, Specialty bands, that we manufacture for you require 15+ days. Out of Tolerance stones will typically add 5 days to an order. Please make sure stones are in tolerance so that we can deliver your bands as quickly as possible.