Letter to customers - Update on COVID-19 actions - March 26, 2020
04.06.2020 Metal Prices
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COVID-19 How Hoover & Strong is responding


March 26, 2020 Update

Dear H&S Customers,

We are grateful that we are able to keep our casting, mill and refining departments running at full capacity as we find many customers continuing with their custom casting operations, stocking up on their standard mill materials or clearing out scrap material and stagnant inventory for some extra income through refining.

However, jewelry stores across the country are being asked to shutter their doors to help prevent the spread of COVID-19 which has in turn forced them to either cancel or request a hold on their pending orders with H&S. This has led to a drastic reduction of work and income in our jewelry division which supplies shanks, settings, earrings, solitaires, bands and ring blanks. Without a backlog of orders or the ability to invoice orders that are ready to ship, we find ourselves in a position where we must furlough coworkers in our jewelry division until our customers are able to place and accept orders.

To our customers with orders on hold, please reach out to us when you are able to accept these orders but keep in mind that they may be at various points in production. We will appreciate your patience as we bring our coworkers back and get production up and running.

OUR SALES REPRESENTATIVES WILL CONTINUE TO ACCEPT JEWELRY ORDERS which will help increase our backlog and bring our furloughed coworkers back to work. When we reopen our jewelry division, we will work on orders as they were received and adhere to our normal production schedule. We are in this together and appreciate your business and patience.

We are doing our best to accommodate both the needs of our coworkers and customers through these unprecedented times. Along with the rest of our community, we are facing difficult decisions with each new day. Please be assured that we are approaching each decision with careful consideration.

Please note that we are still shipping and are available by chat, phone and email. We are however, reducing our business hours as noted below until further notice.

9:00 AM – 5:00 PM Monday – Friday (Eastern Standard Time)


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