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Privacy Policy

Hoover & Strong understands the importance of your privacy. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used on this site, www.hooverandstrong.com.

We reserve the right to change this policy from time to time and encourage you to regularly review this policy. Any changes will be effective upon their posting on this site.

    * Personally Identifiable Information
    * Third-Party Privacy Policies
    * Our Commitment to Data Security
    * Non-Personally Identifiable Information Collected Automatically
    * Choice/Opt-Out
    * Contacting Us Regarding Your Personally Identifiable Information
    * Protection Against Fraudulent Charges
    * Legal Disclaimer
    * Contact Us

Personally Identifiable Information

When you visit hooverandstrong.com, we may request that you provide us with personally identifiable information such as your name, shipping and billing addresses, telephone number, e-mail address, credit card number and credit card expiration date. This information will be used to process your order, verify your identity for payment authorization, provide you with an order status, ship your order, and allow you to receive news and special promotional offers.

By submitting your personally identifiable information to hooverandstrong.com, you are consenting to the transfer of this information to your credit card company for the purpose of completing your purchase. Additionally, your information may be transferred to a third-party vendor for the sole purposes of order fulfillment and shipment.

We may use your personally identifiable information to contact you (for example, we may send you marketing or promotional materials, ask you to complete a survey, ask you to refer a friend or respond to your comments or requests for information). In these cases, we will not use your information (or your friend's) for any purpose other than that specifically stated without your consent.

Hoover & Strong will not give or sell your personally identifiable information to any outside organization.
Our Commitment to Data Security

We have put in place physical and electronic procedures to keep the information we collect online as safe and secure as possible. Specifically, any information transferred from your computer to Hoover & Strong is encrypted using Secure Socket Layer (SSL) technology. Once received, Hoover & Strong protects your information internally through further encryption and Web security measures. Additionally, Hoover & Strong routinely reviews its security policies and practices to ensure the safety of your information.
Non-Personally Identifiable Information Collected Automatically

In some cases, we may collect information about you that is not personally identifiable. Examples of this type of information include the IP address of your computer, the type of Web browser or computer operating system you are using and the domain name of the Web site from which you linked to our site or advertisement.

In addition, when you view hooverandstrong.com, we may store some information on your computer in the form of a "cookie," a piece of data stored on your hard drive that contains information about you or your computer. (Please note that this information is not personally identifiable.) In order to utilize the full functionality of hooverandstrong.com (including the shopping cart), you must "enable" your Web browser's ability to receive cookies. Please refer to your browser's instructions or help screen to learn more about these functions.
You are given the opportunity to "opt-out" of receiving information or promotions from Hoover & Strong at any time. To do so, simply select "unsubscribe" and the corresponding service on the subscription page, send your request via e-mail to info@hooverandstrong.com or call one of our representatives toll free at 800.759.9997 or 804.794.3700. Use that same e-mail address or phone number if you wish to change your information on file with us. It may take up to 2 days to process your instructions.
Contacting Us Regarding Your Personally Identifiable Information

Please understand that, by submitting your personally identifiable information to hooverandstrong.com, you are consenting to the use of such information by hooverandstrong.com consistent with this privacy policy. To update, change or remove your personal information from our files, send your request in writing via e-mail to info@hooverandstrong.com.

Don't have email? Please send your request in writing by regular mail to:

Hoover & Strong
10700 Trade Road
N. Chesterfield, VA 23236

Or, fax your written request to 800-616-9997. You may call one of our representatives toll free at 800.759.9997 or 804.794.3700 to confirm.
Protection Against Fraudulent Charges

Hoover & Strong is committed to protecting you against fraudulent charges. If your information is accessed by a third party following a transaction on this site and used to make fraudulent purchases, your bank may hold you liable for up to $50 of those purchases per the Fair Credit Billing Act. In that unlikely event, Hoover & Strong will pay for the entire amount of your liability (up to the $50 limit) provided the unauthorized use is through no fault of your own and is the result of purchases made on Hoover & Strong's secure server. In the event of other unauthorized use of your credit card in cases not involving Hoover & Strong, contact your credit card company immediately.
Legal Disclaimer

Hoover & Strong will only disclose your personal information when required by order of, or to be in accordance with, the law.
Contact Us

If you have questions about this privacy policy, contact Hoover & Strong at info@hooverandstrong.com or toll free at 800.759.9997 or 804.794.3700.

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