Orders and Payment Methods
We accept payment from the major credit cards below
- MasterCard, Visa, American Express or Discover
- Bank wire transfer (includes a 1% discount, available on purchases of $250 or more).
If you are under 18, you may purchase goods from Hoover & Strong only with the involvement of a parent or legal guardian.
See our Company Policies for more information about Account Terms and Conditions.
Note on Debit Cards
Many banks institute daily limits on the amount you may charge to your debit card. As a result, your purchase may not go through successfully if you use your debit card for payment and the purchase amount exceeds your bank's daily limit. Should this occur, we will contact you to arrange payment via one of the other options listed above.
- If there was an error on our part, full credit will be issued.
- If you wish to return a catalog item it must be within 30 days, be in the original packaging, a copy of the invoice must be enclosed and prior return authorization must be obtained.
- A restocking/handling fee of 15% ($10.00 minimum) will be charged for exchanging or returning product that can be restocked.
- Product received after the 30 day period will be credited at intrinsic value only.
- "Special Order" items and "Made To Order" can not be stocked and will be credited intrinsic metal value only.
- Product set with stones is non-returnable.
- Merchandise that has been altered (i.e., engraved, sized, drawn, annealed etc.) or damaged by the customer is non-returnable.
- The customer is responsible for all shipping and handling charges. Credit will be given for merchandise only.
- Unclaimed, undeliverable, or refused orders will be charged a 15% restocking fee, plus freight. Made to order or special order product will receive intrinsic credit only.
FTC Guidelines/Hallmarking Conformance
Hoover & Strong guarantees that all products sold are as described and comply with FTC guidelines regarding minimum gold, silver, platinum and palladium content for the item description by karat or any other precious metal alloy designation.
Recycled Precious Metal Certification on HARMONY Metals - 100% of all precious metals come from recycled sources.
(Verified by Scientific Certification Systems (SCS), Oct. 2010 assessment and certification update)
Total precious metal content depends on manufacturer’s conformance with FTC guidelines for precious metal alloy designation. This certification does not include non-precious metal portion of the certified product.
When you receive a diamond from Hoover & Strong, the shipment will include a grading report or certificate that confirms the exact properties and value of your diamond. Since these reports are prepared by third-party grading laboratories and are often quite extensive, they are very expensive to replace. Therefore, Hoover & Strong requires that you return the original diamond grading report should you find it necessary to return the accompanying diamond for any reason. Failure to do so will result in a diamond recertification fee of $250.
Since Hoover & Strong makes it a policy to offer only the lowest possible prices on our diamonds at all times, our listed prices are final and non-negotiable.
Hoover & Strong insures your material from the time you order until the time it is delivered to you. We also require a signature on all deliveries to protect your purchase. (If you choose to sign a signature release form however, we will deliver without a signature.)
Alternate Shipping Address
We will ship your order to an address other than your billing address, provided the alternate address is on record with your credit card company.
Hoover & Strong reserves the right to refuse shipment to international addresses. If this occurs, we will notify the purchaser.
If necessary, Hoover & Strong will work with you to arrange for Saturday shipment in those locations where service is available. If Saturday delivery is unavailable in your area, we may be able to arrange for you to pick up your order at the nearest FedEx Service Center.
Diamond Policies - Special Orders
If you cannot find the diamond you are looking for on our website, we encourage you to contact one of our highly trained jewelry consultants at 800.759.9997 or 804.794.3700 They will be happy to work with you to locate your perfect diamond.
The Hoover & Strong Position on Conflict Diamonds
A U.S. law passed in 2003 officially adopted the "Kimberly Process" as the governing policy on the import of diamonds. The law, which was adopted to address growing concern over illegitimate or "conflict" diamonds, states that all diamonds imported into the U.S. must come through viable, legal channels. At Hoover & Strong, we are committed to upholding the Kimberly Process and offering only high-quality diamonds from legitimate and well-respected suppliers.
Product Availability and Pricing
At Hoover & Strong, we make every effort to ensure accuracy in the products and information listed on our website. However, due to the potential for rapidly changing inventory and/or electronic system errors, incorrect data may rarely appear on our site. These errors may include, but may not be limited to, information regarding product pricing and availability. Should this occur, Hoover & Strong reserves the right to correct these errors and will not honor incorrectly listed pricing or availability information.
In an effort to provide as much detail as possible about your diamond, our online catalog may show pictures of some items that are not to scale and may appear larger or smaller than they actually are. Therefore, we encourage you to carefully review the written dimensions provided with each product. Additionally, please note that monitor settings may cause the color and size of displayed diamonds to vary slightly.
Please also note the following regarding diamond listings on the Hoover & Strong website:
- In accordance with industry standards and FTC regulations, the total carat weight of a purchased diamond may vary 0.05 carats from the weight stated.
- The dimensions of our diamonds are based on information provided by the manufacturers
- For items containing multiple diamonds, the stated grades for color, clarity and carat weight are averages of all stones in our inventory that are used for that particular item.
The policies herein apply to all orders shipped within the United States. If you have any questions regarding these policies, contact one of our representatives toll free at 800.759.9997 or 804.794.3700 or via e-mail at email@example.com.
HOOVER & STRONG SHALL NOT, UNDER ANY CIRCUMSTANCES, BE HELD LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT PRODUCT LIABILITY OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL DAMAGES, OR LIMITATIONS UPON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. Users may also have other rights that vary from state to state.
All elements of the hooverandstrong.com website, including, but not limited to, the general design and the content, are protected by trade dress, copyright, trademarks, moral rights, and/or other laws relating to intellectual property rights. No portion or element of the website or its content may be copied, displayed, distributed, published, or retransmitted via any means without the written permission of Hoover & Strong. The website, its content and all related rights shall remain the exclusive property of Hoover & Strong, its licensors, or its content providers unless otherwise expressly agreed. No user may remove, alter or cover any copyright or other proprietary notices placed on this website.
HOOVER & STRONG DOES NOT WARRANT THAT THE USER'S USE OF THE WEBSITE WILL BE UNINTERRUPTED, ALWAYS AVAILABLE OR ERROR-FREE, OR WILL MEET A USER'S REQUIREMENTS. HOOVER & STRONG DISCLAIMS LIABILITY FOR, AND NO WARRANTY IS MADE WITH RESPECT TO, THE AVAILABILITY OF THE WEBSITE, INCLUDING WITHOUT LIMITATION UNAVAILABILITY CAUSED BY HEAVY TRAFFIC, TECHNICAL DIFFICULTIES, OR ANY OUTAGE OR OTHER INTERRUPTION IN SERVICE.
The policies and procedures contained in the Legal Information, Privacy Policies, and Return Policies web pages of this website (called the "Agreement" below) contain the entire agreement between the user and Hoover & Strong regarding the service provided by Hoover & Strong, and replaces all prior or contemporaneous representations, understandings or agreements. In the event that any term of the Agreement conflicts with any statement made on any other page of this WebSite, the term of the agreement controls. This Agreement shall be governed by the laws of the Commonwealth of Virginia, without regard to conflict of laws rules. Any litigation arising from or related to the Agreement shall be instituted and maintained only in the Circuit Court for the County of Chesterfield or the United States District Court for the Eastern District of Virginia. You agree that you hereby waive your right to a jury in any such trial. No failure or delay in exercising or enforcing any right or remedy hereunder by Hoover & Strong shall constitute a waiver of any other right or remedy, or future exercise thereof. Unless otherwise explicitly stated, the provisions contained herein will survive termination of the user's access to and use of Hoover & Strong's services. If any provision of the Agreement is determined to be invalid under any applicable statute or rule of law, it is to that extent to be deemed omitted, and the balance of the Agreement shall remain enforceable.
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