The wife loses a stone; the husband blames the wife; the wife blames the jeweler; the jeweler blames the manufacturer; the manufacturer looks for an answer. (more…)

When customers rifle product questions at your sales associates, they needn’t head for cover Here, MJ answers the questions consumers most often ask about gold jewelry. (more…)

Metallic Abrasion

Make-up present on the skin or clothing is the most common cause of the blackening or smudging. Cosmetics often contain chemical compounds which are harder than the jewelry itself. Metallic abrasion occurs when these hard compounds come in contact with the jewelry metals and wear or rub off very tiny particles of metal which appear as jet black dust. (more…)